Good customer service of a little pricy...still, good for the area!
Nice secure facility. They have various sizes and offer online and auto payments so you never have to worry about the guys from Storage Wars bidding on your stuff.
We are moving out of this unit as soon as weather allows as I don't like to waste my money on companys that treat long term customers poorly and willy nilly raise rates. No time or money for that nonsense.
When we first moved in a few years ago, we had the very best experience. The Customer service was terrific and the price was on target to the area.
I've had a unit at this facility for over 2 years, but noticed considerable differences after it was taken over a few months ago. When Prime Storage took over things immediately changed. Customer service has diminished, you have to pay a fee to access your unit after their office hours, and I've tried to stop by the office a couple times during normal business hours, only to find it closed. I highly suggest finding a different facility to do business with. Instead of feeling like a small business, it now feels like dealing with a huge company who does not value their customers.
As of this last year, customer service is a joke and they have raised our rent twice. Now we pay 35$ more than anyone else charges for the same unit.
Good variety of units, kind of pricey. During the winter snow is not removed from the front of your unit you will have to shovel it yourself.
Prime Storage Group is a US Storage based in Somersworth, Maine. Prime Storage Group is located at 115 Whitehouse Rd, Somersworth, NH 03878, USA.
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